We’re eagerly anticipating the release of Apple’s upcoming iPad on 3rd April! Not only because we like shiny new gadgets, but because this device in particular has huge potential to streamline certain aspects of claims processing. In fact, we’ve invested heavily in getting a portable version of ClaimAble onto both the iPad and iPhone! These exciting additions to our product will be released with version 2.0 in the Summer.
When you look at the power and ubiquity of such mobile devices, in not hard to think of potential use cases when it comes to claims adjusting and management. As the world embraces mobile computing, there are significant productivity benefits for claims processing, simply from the ability to access data on the go. Staff can keep track of claims progress remotely, monitor performance, edit files, among many other things, that would previously require an on-site presence. More generally, communications with agents, contractors, lawyers and third parties will become seamlessly integrated into the workflow, and they will be able to maintain remote contact with their respective offices, submitting information that can be captured at the source, in real-time.
ClaimAble is a web based claims management application, designed to centralise the storage, processing and delegation of the claims workload. A large component of our clients’ operations involves on-site (or remote) workers – such as adjusters, contractors and lawyers – recording information outside of the office while moving from place to place. We think mobile applications, that can run on devices like the iPad and iPhone, will be key to the ongoing success of forward-thinking companies who embrace the technology.
Below are some specific potential use cases that highlight scenarios where we feel mobile computing will radically improve the efficiency and flow of data around the claims ecosystem.
The Claims Adjuster Working On-Site
A claims adjuster starts his day by checking online for today’s jobs. Before leaving home he grabs his iPad and get’s into the car. While on site, the software running on the device allows him to submit information back to HQ. He finishes the report, takes a few photos and updates the status to reflect his findings, all from on location! By the time he returns to the car, his colleagues at head office have already received the information he submitted and are busy contacting the client! The adjuster, meanwhile, is well on his way to the next job…
The Claims Handler
A new member of staff is keen to impress and has recently been working late at the office where she has access to claims files. However, with her new company-issued iPhone, she can get all the information she requires even when out of the office! In fact, the mobile application is so powerful, she can work from pretty much anywhere, and maintain control despite being at home or traveling. As a result, she can work more efficiently, with fewer time constraints and work to a higher standard. She quickly finds that this way of working is modern, flexible and highly productive.
Call Center Control Panel
A call center manager walks around the office holding an iPad running the latest claims software. He can glance down and see real-time performance reports and monitor staff productivity at the tap of a finger. A member of staff then requires authorisation for a particular claim. He opens the file, finds the relevant information and authorises the claim without having to go back to his desk!
We think the mobile computing revolution will positively disrupt how claims data is managed, providing companies with a powerful way to communicate with staff, partners, clients and contractors.
ClaimAble is coming to a pocket near you… very soon!
+44 (0)20 3287 4363